H5P activities list
This book includes 8 H5P activities. Only those which have been inserted into book content will be included if the book is cloned.
| ID | Title | Activity type | Show/Hide |
|---|---|---|---|
| 1 | Chapter 1 - Customer Centricity Fill-in-the-blanks | Question Set | |
| 2 | Chapter 2 - Change Negative to Positive Phrases in Customer Service | Multiple Choice | |
| 3 | Chapter 3 - SMART Goals Quiz | Question Set | |
| 4 | Chapter 4 Contact Center Automation | Drag Text | |
| 5 | Chapter 5 - Angry Customers Quiz | Question Set | |
| 6 | Chapter 6 Self Service Drag the Words | Drag Text | |
| 7 | Chapter 7 Product, Service or Process | Drag and Drop | |
| 8 | Chapter 8 Leading a Customer Centric Strategy | Dialog Cards | |